Payment policy

Effective Date: January 4, 2025

At Flextsopic, we aim to provide a seamless and secure payment process for our customers. Below is our payment policy, designed to ensure transparency and a smooth transaction experience for all of our customers.

1. Accepted Payment Methods
We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: A secure online payment service that allows you to pay using your PayPal balance, linked bank account, or credit card.
  • Apple Pay: Pay easily through your Apple devices.
  • Google Pay: Pay using your Google account linked to your payment method.

2. Payment Security
We take the security of your payment information very seriously. All transactions on Flextsopic are processed through secure, encrypted systems. We use industry-standard SSL (Secure Sockets Layer) technology to protect your payment details. Your personal and payment information is never stored or shared without your permission.

3. Payment Authorization
When you place an order, your payment method will be authorized for the amount of the total order value, including applicable taxes and shipping fees. The payment will only be captured once your order has been processed and shipped.

4. Sales Tax
Sales tax will be applied to orders based on the shipping address and the applicable tax rate. The tax amount will be calculated at checkout. If you are tax-exempt, please provide the necessary documentation during checkout or contact customer service before placing your order.

5. Payment Processing
Once your payment is successfully authorized, we will process your order. Please note that there may be a slight delay in processing if your payment requires manual review. This is an anti-fraud measure to protect both you and us from unauthorized transactions.

6. Order Cancellations
Once your order has been placed and payment has been processed, cancellations cannot be made. However, if there is an issue with your order, such as incorrect items or a change in the shipping address, please contact our customer support team as soon as possible, and we will assist you in resolving the issue.

7. Payment Issues
If you experience any issues with your payment, such as a declined transaction or incorrect billing information, please contact your bank or payment provider. You can also reach out to our customer support team for assistance:

8. Refunds
Refunds for canceled orders, returned items, or disputes will be processed through the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider’s policies.

9. Fraud Prevention
To ensure that all payments are authorized, we may conduct additional verification checks. These checks help us prevent fraud and unauthorized transactions. If your order is flagged for review, our customer support team may contact you for further details.

10. Questions
If you have any questions or concerns regarding payments, feel free to reach out to us. We are here to help!

Thank you for choosing Flextsopic! We are committed to making your payment process secure, simple, and hassle-free.