Refund and Returns

Effective Date: January 4, 2025

At Flextsopic, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and return policy to ensure a smooth and hassle-free process. Please read the details below to understand how our refund and return process works.

1. Return Eligibility
To qualify for a return, your item must meet the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days of receiving your order.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. How to Initiate a Return
If you wish to return an item, please follow these steps:

  • Contact our customer service team at info@flextsopic.com within 30 days of receiving your order.
  • Provide your order number, product details, and reason for the return.
  • Our team will guide you through the return process and provide you with a return authorization if applicable.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within 7-10 business days to the original payment method. Shipping costs are non-refundable.

4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@flextsopic.com. We will offer a replacement or refund depending on your preference. Please provide photos of the damaged or defective item to expedite the process.

5. Non-Returnable Items
Certain items are non-returnable, including:

  • Gift cards
  • Perishable goods (such as ice creams or items with a short shelf life)

6. Shipping for Returns
The customer is responsible for paying for return shipping costs unless the product is damaged or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proper tracking.

7. Exchanges
We do not offer direct exchanges. If you need a different item, you will need to return the original product and place a new order.

8. Final Sale Items
Items marked as “Final Sale” are not eligible for returns or refunds.

9. Contact Information
For any questions about our refund and return policy, or if you need assistance with a return, please reach out to our customer service team at:

We appreciate your understanding and are here to assist you in any way possible to ensure a pleasant shopping experience with Flextsopic.