Sales Policy
Effective Date: January 4, 2025
At Flextsopic, we are committed to providing a seamless and enjoyable shopping experience for our customers. Our Sales Policy outlines important details about how we process orders, pricing, and our commitment to quality. Please read below to understand the terms and conditions of your purchase.
1. Product Availability
All products on Flextsopic are subject to availability. While we strive to keep our inventory up to date, certain products may go out of stock or be discontinued. In such cases, we will notify customers if their order cannot be fulfilled and offer alternatives or a full refund.
2. Pricing and Payment
- All prices listed on our website are in USD and may be subject to change without notice.
- We accept various forms of payment, including credit and debit cards, PayPal, and other secure payment methods as displayed at checkout.
- Taxes and shipping fees are calculated during checkout based on your delivery address.
- We reserve the right to modify prices, offers, or discounts at any time without prior notice.
3. Order Confirmation
After you complete your order, you will receive an order confirmation email. This email will contain the details of your purchase, including the products ordered, prices, and expected delivery dates. If you do not receive a confirmation, please contact our customer service team to ensure your order has been successfully processed.
4. Shipping and Delivery
- Flextsopic offers shipping to most locations within the United States.
- Orders are typically processed within 1-2 business days.
- Delivery times vary based on your location and the shipping method chosen at checkout. Please note that Flextsopic is not responsible for delays caused by third-party carriers or unforeseen circumstances.
- Customers are responsible for providing accurate shipping information. Any issues with delivery due to incorrect or incomplete addresses may result in additional charges for reshipment.
5. Order Cancellations
- You may cancel your order within 24 hours of placing it, provided the order has not been shipped.
- To cancel an order, contact our customer service team immediately at info@flextsopic.com. Once your order is processed and shipped, we cannot cancel it, but you may be eligible for a return following our return policy.
6. Quality Guarantee
We take pride in offering high-quality confections that meet the highest standards. Each item is thoroughly inspected before shipping to ensure it arrives in perfect condition. If your order is damaged, defective, or contains incorrect items, please notify us immediately, and we will resolve the issue promptly.
7. Sales Tax
Sales tax is applied to orders based on the shipping address. The applicable sales tax will be calculated during checkout.
8. Promotions and Discounts
- From time to time, Flextsopic may offer promotions or discounts on our products. These discounts will be applied at checkout based on the terms and conditions provided.
- Promotions may not be combined with other offers unless explicitly stated.
9. Customer Support
If you have any questions or concerns regarding our sales policy, order status, or product inquiries, please do not hesitate to contact our customer service team at:
- Email: info@flextsopic.com
- Phone: (252) 298-3999
We are here to ensure that you have the best possible experience shopping with Flextsopic.
Thank you for choosing us as your sweet treat destination!